Notre Dame Preparatory School, a Catholic college prep school for girls located in Towson, Maryland, is seeking a candidate for the position of IT Support Specialist. This 12-month position reports to the Assistant Director of Technology and is responsible for managing the daily Help Desk operations. The IT Support Specialist’s primary function is to support the technologies used in NDP’s Strategic Plan for teaching, learning, leading and working in the 21st century.
The IT Support Specialist reports to the Assistant Director of Technology of Notre Dame Preparatory School and is responsible for customer service support to the Students, Faculty and Staff including all laptops, desktops, tablets, classroom technologies, and various software applications.
Duties include, but are not limited to:
Manage full-time or part-time Help Desk Technician personnel including scheduling, coverage, technical training and problem-solving techniques and ticket escalation. Consult on the development of performance evaluations for Help Desk Technicians, which are performed by the Assistant Director of Technology.
Serve as team leader of the Help Desk, providing leadership while projecting a positive attitude and ensuring a customer-centered, efficient and friendly support environment.
Monitor Help Desk ticket tracking system to ensure that assistance is provided and tickets are resolved in a timely and efficient manner.
Monitor and advise Student Technology Advisors during their technical support service hours.
Maintain and centralize instructional materials and documentation enabling Help Desk Technicians to identify and resolve problems in an expedient manner.
Prioritize and independently manage time and deadlines on multiple projects simultaneously. Provide instruction and delegate tasks to Help Desk.
In addition to providing all support items detailed in the Help Desk Technician job description, the IT Support Specialist shall:
Support Network Administrator or Managed Network Service Provider with accounts administration (unlocking, password changes), maintaining Active Directory controls, and other system accounts, such as O365.
Work with Network Administrator or Managed Network Service Provider as appropriate to diagnose and resolve problems.
Other duties as assigned by the Assistant Director of Technology or Director of Technology.
Skills, knowledge, and ability must include:
3+ Years’ Experience working in a Help Desk environment, CompTIA A+ or Network+ certification a plus
Experience supporting Microsoft Windows, Apple OS X, Office, Active Directory
Experience troubleshooting basic network, software, and printing problems
Experience with computer repair and hardware replacement
Strong customer service and organizational skills with high attention to detail
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Ability to communicate effectively, both orally and in writing, in a respectful manner
Ability to analyze problems and repair hardware with a knowledge of basic software configurations
Ability to work within a team or independently
Ability to interact with individuals at all organizational levels
Dependable, reliable, responsible contributor committed to excellence and success
Physical Requirements and Work Environment:
Lift up to 20 lb. of computer and A/V equipment
Crawl under or around furniture to repair/install equipment
Climb ladders to troubleshoot, repair/install A/V and networking equipment
Interested candidates should send an electronic application that contains a brief cover letter, resume and the names and contact information of three to five references to email@example.com.
Notre Dame Preparatory School, an independent, Catholic school for girls in grades 6-12 in Towson, Maryland is seeking an Advancement Services and Database Manager to join its team. The chosen candidate will enjoy working in a mission-driven, religious educational setting. This is a full-time position and would begin upon hire.
The Advancement Services and Database Manager reports directly to the Director of Advancement The Advancement Services and Database Manager is responsible for maintaining the integrity of the donor database. Responsibilities include constituent record management, gift processing and acknowledgment, query and export building, and the development and production of financial, demographic, and statistical reports as requested by team members.
Essential Duties and Responsibilities:
Accurately processes gifts into Blackbaud’s Raiser Edge and produces weekly deposit reports for Finance Department.
Generates timely and accurate acknowledgment letters, honor/in memory cards, tax receipts, pledge reminders and deposits.
Send monthly pledge reminders
Create and edit constituent records in Raiser’s Edge, ensuring biographical and donor contact information conforms to standards established by the Advancement Office.
Produce weekly and monthly analytical reports for Advancement Office
Produce data for the Annual Report
Produce statistics and data for annual NAIS/AIMS survey and complete those sections relevant to Advancement and Fundraising
Reconcile with Finance Department on a quarterly basis, or as requested.
Special research projects in support of major, planned and foundation giving initiatives
Coordinate and produce in house appeals as needed
Other duties as assigned
Education: Bachelor’s Degree required
Experience with constituent record management software or financial database, Blackbaud Raiser’s Edge experience preferred.
Minimum one year experience in a Development Office or equivalent environment.
Experience in Educational Institutional Advancement strongly preferred
Highly detailed-oriented with a critical degree of accuracy regarding data entry and analysis
Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines
Good interpersonal and organizational, problem-solving and analytical skills
Ability to understand and follow directions regarding complex policies and procedures
Exhibit a professional demeanor and maintain confidentiality of data
Works well as a team member and independently
Strong knowledge of Microsoft Office applications required
Interested candidates should submit a cover letter, resume and list of three references to Jennifer Tarr, Director of Advancement, Notre Dame Preparatory School, 815 Hampton Lane, Towson, MD 21286, firstname.lastname@example.org. No calls please.
Notre Dame Preparatory School
An Independent, Catholic Girls School Grades 6-12 Sponsored by the School Sisters of Notre Dame